Privacy Policy

18+

The type of personal information we collect

We currently collect and process the following information:

Our privacy policy is designed to inform you about the information we collect, how we use it, and your options about certain uses of information. Key elements of our full privacy policy are summarized below for your convenience.

information about your visit, interaction with content, the site from which you arrived and to which you are heading, and some additional technical information about the device and system from which you are consuming the services.

the phone number from which you made the call, if you decide to use the “click to call” service we may offer

name and email address, in case you subscribe to the newsletter or participate in surveys on the site

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

Device Information: For delivering and compatibility purposes, so as for language, geographic location and time zone, we collect device information such as: device type and version, operating system type, language and version, and information that can be extracted out of a user agent, such as browser type and version, screen resolution.

Interactions and Usage: In order to provide the Services, operate the Site, and keep improving it, so as to be able to sync with our Partners and affiliates, we collect information about your interaction and use of the Services, such as: URLs from which you were directed to the Site and to which you are referred from the Site, internal URL’s of the Site in which you visited and your actions with respect to the Services (such as view or click), date/time stamp of Site use, timing for clicks and page-views.

Log Files: We collect information through server log files, but also by deploying tracking technologies within the Site, such as pixel tags. We do this to analyze trends, track user’s engagement and interaction with the Site and respective Services. The type of information collected may include internet protocol (IP) addresses that your Internet Service Provider allocated to your device. We collect IP for a limited time and for specific purposes. One, is to better understand your geographic location (country, region and language) and therefore be able to provide the Services in your own language and relevant to your place of origin. Second, we use automated tools to analyze IP addresses and flag those that are fraudulent.

Cookies and Similar Technologies. The Site may use “cookies” and other anonymous web tracking technologies (such as “web beacons” and “pixel tags”) implemented by us or by third party service providers. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that website to recognize your browser. Cookies may store your online preferences and other information about the interaction you make in the Site. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent to your browser. However, some features or services, included in the Site, may not function properly without cookies, and some features may become unavailable for you in such case. A pixel tag is a type of technology placed on a website for the purpose of tracking activity on websites, or when emails are opened or accessed (if applicable), and is often used in combination with cookies.

We use the information that you have given us in order to operate our websites, provide you with the services, improve them over time, monitor analytics and statistics and enable us to sync and resolve payment issued with our business partners (including clients, vendors and affiliates).

(a) administer and make available the Site and Services to you;

(b) further develop and generally improve the Site and the Services;

(d) validation of users as human and anti-fraud monitoring;

(e) respond to your inquiries and other communications with you;

(f) identify or authenticate your access and use of the Site.

We do not share Personal Information about you with third parties, except for the following circumstances:

Data Storage and Security Platforms (“Data Platforms”); We use third party cloud and storage services to store and retain your Information. It means that we send or otherwise share your Information to/with third party entities that are located anywhere in the world, including in the U.S, for the purpose of storing such information on our behalf, or for other processing needs. Such entities include Amazon Web Services (which privacy policy available at: https://aws.amazon.com/privacy/) oand Xplenty (which privacy policy available at: https://www.xplenty.com/privacy/), both are Privacy Shield certified (which details can be further found here). These Data Platforms may be located anywhere in the world. We use Data Platforms that maintain a strict privacy protection and data security policies, and strict compliance with applicable data protection laws. However, their practices and activities are fully governed by their own privacy policies.

Other Third Parties. We may send or otherwise share your Information to/with various third parties that help us with our business operations (for example, customer service operators and email or phone administration providers), that help us understand how our users use the Site and Services, operate them and to improve them. These third parties may have their own privacy policies that they adhere to, and we require them to make it available whenever their services are provided. We recommend you revisit such privacy policies when those third parties render their services directly to you. Also, these third parties may be based (and their servers may be located) anywhere in the world.

Enforcement. We may share your Personal Information with any third party if we believe that disclosure of such information is helpful or reasonably necessary to: (a) comply with any applicable law, regulation, legal process, or governmental request; (b) enforce our Terms of Use, including investigation of potential violations thereof; (c) detect, prevent, or otherwise address fraud or security issues; and/or (d) protect against harm to the rights, property or safety of TRC, our affiliated entities, our users, yourself, and/or the public.

Partners and Products. The Services may include submission of an online form, in case you will choose and be interested to receive additional information about one service or another (“Online Form”). In which case, we may send your Online Form information or otherwise share it to/with the Partner about whom (or about whose Product) you wanted to receive more information or with which you have expressed interest in pursuing a transaction (the “Corresponding Partner” and “Corresponding Product”“, respectively), for such Corresponding Partner to contact you back with the information you have requested. If your submission of an Online Form information was not in respect of a specific Partner or Product that you clicked through, then we may send or otherwise share your Online Forms information to a Partner that provide services or products similar in nature to your request. In either case, you acknowledge that: (a) the Partners may contact you using the Online Form information which you submitted; (b) we do not control the way in which Partner may contact you, or the subject matter of such contact; and (c) each Partner is required to provide its own privacy policy, and so it would not necessarily adhere to this Privacy Policy ; and (d) Partners may be based (and their servers may be located) anywhere in the world.

Merger, Sale or Bankruptcy. In the event that TRC or one of our affiliated entities is acquired by, or merged with, a third party entity, or otherwise sells all or part of our/its assets, we may (and hereby reserve the right to) transfer or assign the Personal Information and other information we have collected or received. In such case, we will require the acquiring entity to post its data practices and provide you with any of your rights as per the jurisdiction of your residency. We may also share some non-Personal Information with the following type of third parties and under the following circumstances:

Third parties we engage or host or provide us with services and features we can offer to you collect data from the Site and visitors’ engagement with the content and features on our behalf, or for the provisioning of their services. This happens in cases where we use or deploy third party technology, service or feature, or where we otherwise give these third parties access to our Site or technology for specific purposes, as described in the Privacy Policy or in the Site. We may use analytics tools, including Google Analytics and Tableau. These tools help us understand users’ behavior on our Site and Services, including by tracking page content, and click/touch, movements, scrolls and keystroke activities. The privacy practices of these tools are subject to their own policies and they may use their own cookies to provide their services. For further information about cookies, please see our Cookie Policy. Click here for further information about Google cookies. Click here to opt out of Google Analytics.

Links to and Interaction with Third Party Properties. The Site may link to third party websites (such as those of Partners), content, and other online properties (collectively, “Third Party Properties”). Data associated with your clicking through to such Third Party Properties, as well as any Personal Information you provide on such Third Party Properties, is provided to the third party (although TRC and its affiliated entities may have arrangements with such third parties pursuant to which such data and Personal Information is sent or shared back to/with us). We are not responsible for the privacy practices of such third parties, or for such Third Party Properties, Products, and respective data collection practices. We encourage you to read the terms and conditions and privacy policy of each Third Party Property that you choose to use or interact with.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting [email protected].

(b) We have a contractual obligation.

(e) We need it to perform a public task.

How we store your personal information

Your information is securely stored.

In case you contact us via email and share any personal information, we will retain the data for a period of one year, after which it will be permanently deleted..

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

Except for the cases and specific usage and purposes described in this Privacy Policy, we do not retain the information in a manner that enable us to personally identify you. Therefore, request to access, edit or delete your Information can be processed only in cases where you submitted such information or used a Service that involved collection of Personal Information. In such case if you would like to review, edit or delete your Personal Information that we may be storing, please contact us at: [email protected], request review, edit or deletion. Processing of your request may take up to 30 business days.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected].

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk